Collecting Personal Information
Personal information is provided to RockBottom Mortgage LLC so we may help you meet your financial goals. Such information allows us to assess your situation, process your request and enhance customer service by better understanding your financial needs. This information may include but is not limited to:
Individual's name, postal address, e-mail address and phone number.
Information we receive from your applications or other forms (Social Security and account numbers, assets, income and employment history).
Any forms or fields you fill out on this website.
Any communication with RockBottom Mortgage LLC via phone conversations, this Website, email or by any other means.
Information about your transactions such as your loan balance, payment history and other account information.
Information we receive from other users of our products/services and our business partners.
Information we receive from settlement service providers such as consumer reporting agencies.
Non-Personal Identifiable Information
We do not access any information about your identity while you browse our website. Information that is collected such as date, time and area of our website that you visited will remain anonymous to us. The only personal information we collect from you is when you directly apply for a mortgage with RockBottom Mortgage LLC. Some examples of Non-Personal identifiable information about you that may be collected include but are not limited to the following:
Usage Details and IP Address: While you visit this website we may collect details of your visit which include but are not limited to traffic and location data, logs, specific resources you access, information about your computer and internet connection which include your IP address, operating system and browser type.
Web Beacons: Web Beacons are classified as electronic images, tags or scripts that allow a website to access cookies and help track online movements of Web users. We may use Web beacons to compile information and let us kn ow which emails have been opened by recipients. This ensures how effective certain communications are and the effectiveness of our marketing campaigns.
Access to Information and How it's Used
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use this information as necessary to comply with our legal obligations, resolve any disputes and enforce our agreements. The non-personal information from our visitors may be used to conduct reviews of our Website and guide decisions about the development of our Website to ensure an enhanced online experience. This information may also assist us in determining which products our web visitors are in need of.
Your Personal identifiable information collected may be used for any of the following purposes:
Effectively answer any visitor questions
Provide service or information at the visitors request
To improve and enhance our services
To protect the security of our services
For internal business purposes
Complete transactions and requests by visitors
Provide troubleshooting and resolve disputes
Understand your needs to efficiently use this website
Make sure this Website interests you and enhances your experience
Provide communication to you
Manage our operations
Meet legal and regulatory requirements
For all other purposes
Your Access to and Control over Information
You may opt out of any future contacts from us at any time. you can do the following at any time by contacting us via the email address or phone number given on our website:
See what data we have about you, if any
Change/correct any data we have about you
Have us delete any data we have about you
Express any concern you have about our use of your data
Disclosure of Personal Identifiable Information to Affiliates and Non-affiliated Third Parties
We may disclose the information collected about you to the following types of affiliates if the disclosure will enable that party to perform a business, professional, or technical support function for the visitor of this Website. We contractually require these service providers to keep any and all personal identifiable information visitors provide to us private and confidential. The disclosure of personally identifiable information with third parties may include but are not limited to:
Financial service providers such as mortgage lenders, bankers, banks, tax preparers, financial advisors, and insurance agents
All companies involved in the loan process
Service providers that assist us with processing and underwriting your loan
Mortgage insurance companies
Title and escrow companies
Realtors/Attorney/Accountants working on your behalf
To enforce any applicable agreement and polices set forth by RockBottom Mortgage LLC
As we deem necessary if we believe that you are violating any applicable laws, rules, regulations and/or requested by authorities in the event of any act of terrorism or national emergency
To any third parties that you voluntarily engage in certain activities, respond to promotional materials from us, and disclosure your personal identifiable information to
Links to Third Party Websites
By clicking on any button that indicates an agreement or acceptance of terms, a desire to continue the process and submission of information for a mortgage you understand that you are agreeing to the disclosed terms and conditions of that submission and that you agree to the following items:
You agree to the Terms and Conditions set forth by RockBottom Mortgage LLC and with to do business electronically with us.
You agree to receive communication from RockBottom Mortgage LLC at any phone number or email address entered so we can contact you. This authorization removes any previous registration you enrolled in for the Federal or State Do-Not-Call (DNC) registry or any other opt-out/unsubscribe requests you have made with RockBottom Mortgage LLC.
You further agree to receive communication from RockBottom Mortgage LLC and/or any third party associated with your loan (including the use of an automated dialing system) to any phone number or email you entered even if it's a cell phone number for which the called person may be charged.
Security Practices to Safeguard your Information
RockBottom Mortgage LLC maintains physical, electronic and procedural safeguards to maintain confidentiality, security, and integrity of our visitors' personal identifiable information.
RockBottom Mortgage LLC prides itself on maintaining the highest standards of privacy. This does not mean that information transmitted over the internet or any wireless network can be deemed 100% secure. We cannot 100% guarantee any information a visitor transmits can be 100% secure so we advise all visitors to do so at their own risk.